Effective date: August 31, 2026
Maple Leaf Window Film Inc. (“Maple Leaf Window Film,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a quote, submit a Facebook or Instagram lead form, contact us, book an assessment, or use our services.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, phone number, city, postal code, and preferred contact time.
- Project information, such as property type, windows or glass areas of concern, approximate number of panels, requested service, preferred timing, and information you include in a message or quote request.
- Communications, including messages exchanged by email, telephone, SMS, WhatsApp, Messenger, Instagram, or other channels.
- Website and device information, such as IP address, browser type, device type, pages visited, referring source, and interactions with our website or advertisements, when collected through cookies or similar technologies.
- Advertising lead information that you choose to submit through Facebook, Instagram, or other advertising platforms.
2. How we collect information
We collect personal information directly from you when you complete a form, call, email, message us, request a quote, schedule an appointment, or purchase a service. We may also receive information from advertising and technology providers when you submit one of our lead forms or interact with our website or advertisements.
3. Why we use your information
We use personal information for reasonable business purposes, including to:
- respond to questions and quote requests;
- contact you about your requested assessment, appointment, or project;
- recommend suitable products and installation services;
- prepare estimates, schedule work, provide services, and maintain customer records;
- provide customer support and follow up on completed work;
- improve our website, advertising, services, and customer experience;
- measure advertising performance and prevent fraud or misuse;
- meet legal, tax, accounting, insurance, and regulatory obligations; and
- send promotional communications only where permitted by law and with the required consent.
4. Consent and your choices
We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law. When you submit a quote or lead form, you authorize us to use the information to respond to your request and contact you through the contact methods you provide.
You may withdraw consent for optional communications at any time by using an unsubscribe option, telling our representative, or contacting us using the information below. Withdrawal does not affect uses already permitted by law and may limit our ability to provide a requested service.
5. When we share information
We do not sell or rent personal information. We may share limited information with service providers that help us operate our business, such as:
- Meta Platforms, including Facebook and Instagram, for advertising and lead forms;
- HubSpot or another customer relationship management provider for lead delivery and follow-up;
- website hosting, email, analytics, communications, scheduling, and payment providers; and
- installers, contractors, professional advisers, insurers, or other service providers when reasonably necessary to deliver a requested service or operate our business.
Service providers may use personal information only for the services they provide to us, subject to their own legal obligations. We may also disclose information when required by law, to respond to lawful requests, to protect rights or safety, or as part of a business transaction where appropriate safeguards apply.
6. Processing outside Canada
Some service providers, including advertising, software, hosting, and communications providers, may process or store information outside Canada. Personal information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful access requirements.
7. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy and to meet legal, accounting, warranty, insurance, or dispute-resolution requirements. When information is no longer required, we securely delete, destroy, or anonymize it.
8. Safeguards
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Cookies and analytics
Our website and advertising partners may use cookies, pixels, and similar technologies to remember preferences, understand website use, measure advertising performance, and improve services. You can manage cookies through your browser settings. Blocking some technologies may affect website functionality.
10. Access, correction, and privacy questions
You may request access to personal information we hold about you, ask us to correct inaccurate information, or raise a concern about our privacy practices. We may need to verify your identity before completing a request and may retain information where required or permitted by law.
Contact our Privacy Officer:
Maple Leaf Window Film Inc.
8 Gennela Square
Scarborough, Ontario M1B 5A9
Email: info@mapleleafwindowfilm.com
Phone: 226-503-6102
If we do not resolve your concern, you may contact the Office of the Privacy Commissioner of Canada.
11. Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent.
12. Changes to this Policy
We may update this Privacy Policy as our practices or legal obligations change. The current version will be posted on this page with its effective date.